API Support

Etihad Airways Nairobi Office does not maintain a dedicated public customer service office in Nairobi, serving the key East African market through its efficient digital-first model and operational presence at Jomo Kenyatta International Airport (NBO). Travelers can seamlessly book flights, manage reservations, and access customer support 24/7 through Etihad's official website, mobile application, or global contact center. The airline operates regular flights from Nairobi to its hub at Abu Dhabi International Airport (AUH), providing vital connectivity for business travelers, tourists, and the substantial diaspora community moving between East Africa and the Gulf. For airport-specific assistance, passengers can approach the Etihad Airways counters at NBO, which are staffed by professional ground handling agents trained to manage check-in, baggage processing, and premium services for guests in Business and First Class. This streamlined approach allows Etihad to maintain its renowned standard of luxury and operational efficiency while optimizing resources. For complex travel needs—including corporate contracts for the region's growing business sector, group family travel, special assistance requests, or multi-city safari and beach itineraries—passengers are directed to Etihad's centralized customer service channels. This ensures Nairobi-based travelers enjoy reliable access to Etihad's award-winning experience and global network, supported by modern digital tools and attentive airport service specifically designed for the diverse travel patterns characterizing this dynamic African hub.